REI implemented a business process management (BPM) solution for HRSA using the Electronic Handbook (EHB) approach to meet the agency’s current needs while supporting their evolving business requirements. REI’s technical approach uses 16 discrete, role-based EHBs to standardize and streamline the business processes for the planning/solicitation, submission, and award and negotiation phases in the grants office, the program office and for external organizations. Each EHB features a self-documented and self-tutoring Section 508-compliant user interface with advanced search capabilities and transactional reporting. The system supports multiple browsers and versions and consists of an online board to gather feedback from the end-users. It has been designed to support 10,000 grantees and 1,500 HRSA employees, including simultaneous login by 1,000 users. In addition, GEMS has fully functional interfaces with the CORE accounting system, Tracking Accountability in Government Grant Systems (TAGGS) and the Congressional Liaison Office (CLO).

This system is designed to support HRSA’s mission important business functions spanning program administration, grants administration and monitoring, management reporting and performance measurement and analysis. The EHB presents a unified view of the grantee to HRSA program offices across the country, and all grantee contacts and official communications are recorded in the system. Currently the system supports 376 + programs and more than 800 internal users from grants, program and field offices across USA are participating in processing of grants and accessing online electronic grant files and reports.