REI implemented an online system for the end-to-end grants management process for the New Markets Tax Credit (NMTC) Program. The process started with an online application system, which was available to the applicants 24/7. This handbook approach mitigated the complexities of the paper application by isolating the user from mathematical calculations and validations, thus, enhancing the user experience. This also helped the Fund proactively control, and maintain checks on, the information that applicants would provide, eliminating erroneous information that would otherwise be present in paper applications. The EHB technology was also put to use in building a seamlessly integrated administrative handbook, which allowed the Fund to manage the complete allocation process. This handbook automated the various application review processes, award review processes, applicant notifications, allocation agreement/Notice of Allocation document generations, allocation tracking and management etc. The EHB model also allowed users to build ad-hoc reports and generate various metrics to identify the impact of the investments in the Low Income Communities across the nation.