Artificial Intelligence

Mindful AI, Meaningful Impact:
Driving Mission Success with
Intelligent Insights

REI leverages AI to automate operations, eliminate waste, and deliver actionable insights—empowering government agencies to accelerate workflows, optimize resources, reduce costs, and rapidly enhance public service delivery and citizen experiences. 

REI Insights

The Dos and Don’ts of AI in Government 

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REI Insights

Crafting an Effective Predictive AI Model

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REI Insights

Roadmap to Transformation

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Harnessing AI

Accelerate and innovate with AI-driven digital transformation

REI Systems drives digital transformation with advanced AI—enabling federal agencies to deliver services faster, smarter, and more efficiently. By automating tasks, streamlining processes, and personalizing user experiences, we help agencies improve service quality, accessibility, and accuracy while reducing costs. 

Explore our insights on the future of AI in government.  

Harnessing AI

Accelerate and innovate with AI-driven digital transformation

REI Insights

The Dos and Don’ts of AI in Government 

Read More

REI Insights

Crafting an Effective Predictive AI Model

Read More

REI Insights

Roadmap to Transformation

Read More

AI Solutions and Benefits

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Context-Relevant Insights, Just-in-Time

AI-powered search provides natural language-like interaction for digital queries. It understands user intent and context, going beyond simple keyword matches to provide relevant results precisely when needed. Government employees and customers alike benefit from a user-friendly experience that delivers accurate results effortlessly and without delay.

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Better Forecasting and Assessment for Policy Actions

AIenabled predictive analytics help the government take pre-emptive action through risk assessments, anomaly detection, fraud prevention, and forecasting. This allows agencies to address potential threats, minimize risks, and prevent crises from escalating.

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Smarter Service with Conversational AI

Our multi-agent systems and chatbots deliver fast, reliable workflows by automating complex, repetitive tasks—reducing the need for user input and helping users complete complex processes more efficiently. They also offer multilingual assistance, improve access to services, and boost accuracy. Powered by our Mindful AI approach, responses are grounded in trusted agency content to reduce errors and build user confidence. This leads to faster transactions, more completions, and higher satisfaction—while freeing staff to focus on more meaningful work.

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Streamlining Operational Processes

Robotic Process Automation (RPA) streamlines and automates repetitive tasks, improving efficiency, accuracy, and freeing up human resources for more strategic work. By using automated solutions to modernize platforms, agencies benefit from cost savings across license fees, manual report creation, and validation labor.

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Tailoring the Experience for Every Customer

AI-enabled customer experience (CX) allows the government to anticipate needs, provide self-help support, and offer mass customization. By predicting user information needs and behaviors, we can enrich and personalize the customer experience. 

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Streamlining Operational Processes

Robotic Process Automation (RPA) streamlines and automates repetitive tasks, improving efficiency, accuracy, and freeing up human resources for more strategic work. By using automated solutions to modernize platforms, agencies benefit from cost savings across license fees, manual report creation, and validation labor.

WEBINAR

The Current State of Grants Management

Join us for an engaging panel discussion with leading grants experts as we dive into the most pressing questions facing the grants community today. From preparing for potential funding cuts to embracing new technology and communicating the value of your programs to the public, this conversation will provide practical insights and strategies to help you stay ahead.

LATEST

Now 100% Employee Owned

REI is 100% employee-owned, meaning we are all directly invested in delivering superior outcomes for our customers. This unique ownership structure reflects our core belief that engaged, accountable employees create the greatest value for our customers and partners. It’s a simple but powerful equation: engaged employees drive customer satisfaction, which fuels our mutual success.

Latest

8x Washington Post Top Workplace 

REI Systems Accelerates 2024 Momentum With 8th Washington Post Top Workplace Win. The award is based solely on employee feedback and measures several aspects of workplace culture, employee engagement and career development, including pay, benefits and training.

Latest

8x Washington Post Top Workplace 

REI Systems Accelerates 2024 Momentum With 8th Washington Post Top Workplace Win. The award is based solely on employee feedback and measures several aspects of workplace culture, employee engagement and career development, including pay, benefits and training.

Latest

8x Washington Post Top Workplace 

REI Systems Accelerates 2024 Momentum With 8th Washington Post Top Workplace Win. The award is based solely on employee feedback and measures several aspects of workplace culture, employee engagement and career development, including pay, benefits and training.

AI Use Cases

DHS USCIS ELIS Outcome-Based Delivery and DevOps Services (ODOS) II

USCIS’ Electronic Immigration System (ELIS) processes millions of applications annually, relying on microservices that generate extensive system logs. REI implemented time-series Anomaly Detection models to automate real-time detection of microservice errors. Using AWS GovCloud, we built an MLOps pipeline with CI/CD principles to manage the ML lifecycle and alert system admins to anomalies. This solution minimizes failures, enhances service availability, and accelerates USCIS application processing.

AI Use Cases

DHS FEMA Data Exchange (FEMADex) Prototype and Pilot 

REI partnered with FEMA to develop a PoC showcasing the potential of AI in disaster response. We built a modern, high-availability, cloud-based data analytics platform that supports a wide range of data types and enables FEMA to leverage ML for valuable insights. The FEMADex prototype, part of this PoC, demonstrated rapid ML capabilities, testing 150,000 models within an hour to predict new COVID-19 cases. 

AI Use Cases

HRSA Conversational
AI Agent
 

REI implemented an AI chatbot using Natural Language Processing (NLP) on the Electronic Handbooks (EHB) knowledge base to address user queries, reducing HRSA Contact Center calls by 25%. The chatbot also demonstrates conversational abilities by understanding context through NLP. 

AI Use Cases

HRSA Electronic Handbooks (EHB) Recommendation Engine 

This PoC improves user experience and navigation on the HRSA activity page. By analyzing 18 months of EHB IIS logs and transactional data, we trained ML algorithms to predict user activities and reports. Using collaborative filtering, the model boosts user experience and staff productivity. 

AI Use Cases

GSA SAM.gov AI Search Engine 

REI used semantic search expertise to create a PoC enhancing the SAM.gov user search experience. It enables discovery of contract opportunities using contextual information from scope document attachments, beyond the current keyword-based search relying on metadata.  

Responsibly Unleashing
AI’s Potential
 

Empowering Responsible AI Innovation 

REI Systems helps government agencies adopt AI responsibly—accelerating innovation, reducing complexity, and delivering impactful outcomes. Through strong governance, specialized talent development, and secure, transparent processes, we enable effective and sustainable AI deployment. 

Responsibly Unleashing AI’s Potential

Strategic Technology Partners

Strategic Technology Partners

Insights and Events